Privacy Policy

Your Privacy at a Glance

Introduction

do222 is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform. This Privacy Policy outlines the types of information we collect, the reasons we collect it, how we use and store it, and the rights you hold as a user based in Bangladesh or any other jurisdiction in which we operate.

By creating an account or using any feature of the do222 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your data as described herein. If you do not agree with the terms of this policy, you must not use our services.

do222 operates strictly for users aged 21 and above. We do not knowingly collect data from individuals under the age of 21. This policy applies to all users across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar and every other region of Bangladesh where our platform is accessed.

Information We Collect

do222 collects personal information in three primary categories. We collect only what is necessary for the lawful and efficient operation of our services and in compliance with applicable data-protection standards.

Registration & Account Data

• Full name, username and date of birth (age verification — 21+ only)
• Email address and mobile phone number (for account access and notifications)
• Residential address and National ID or passport number (KYC verification)
• Password (stored as a one-way hash — never in plain text)

Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps, linked to your bKash, Nagad, Rocket or Upay mobile banking accounts
• Betting history including wager amounts, game outcomes and bonus activity
• Payment method identifiers (mobile wallet numbers, masked card details) for transaction verification

Technical & Usage Data

• IP address, device type, operating system, browser type and app version
• Session duration, pages visited, games launched and betting patterns for service improvement
• Cookies and similar tracking technologies (see the Cookies section below)

How We Use Your Information

The personal data collected by do222 is used exclusively for the following legitimate purposes. We do not use your data for any purpose not listed below without obtaining your separate consent first.

• Account creation, authentication and management, including password recovery and session security
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment channels
• Verifying your identity (KYC) to prevent fraud, money laundering and underage gambling
• Delivering personalised promotions, bonuses, free spins and sports betting offers relevant to your activity on do222
• Customer support, including resolving disputes, responding to inquiries and processing complaints
• Platform improvement, security monitoring, bug fixing and analytical reporting to enhance the user experience across cricket betting, slots, live casino and all other do222 products

Legal Basis for Processing

do222 processes your personal data on one or more of the following legal grounds, depending on the specific activity involved:

• Consent — where you have given clear, informed consent for a specific processing activity (e.g. marketing communications)
• Contractual necessity — where processing is required to perform the service agreement between you and do222 (e.g. account management, payment processing)
• Legal obligation — where we are required by applicable law to collect, retain or disclose certain data (e.g. KYC/AML compliance)
• Legitimate interests — where processing is necessary for our legitimate operational interests and does not override your fundamental privacy rights

Sharing Your Information

do222 does not sell, rent or trade your personal data. We share your information only with trusted parties and only to the extent strictly necessary for the operation of our services, as described below.

Payment Processors

We share relevant transaction data with bKash, Nagad, Rocket, Upay and other payment service providers solely for the purpose of processing your deposits and withdrawals. These processors operate under their own privacy policies and are bound by strict confidentiality obligations.

Technology & Security Vendors

We engage specialist technology providers for services such as fraud detection, identity verification, platform hosting and customer-support tooling. These vendors access only the minimum data required to perform their contracted services and are prohibited from using your data for any other purpose.

Legal Authorities

do222 may disclose personal data to law enforcement or regulatory authorities when required to do so by applicable law, court order or governmental directive. We will notify you of such disclosures where we are legally permitted to do so.

Payment Data & Mobile Banking

do222 supports deposits and withdrawals via bKash, Nagad, Rocket and Upay — the most widely used mobile financial services in Bangladesh. When you perform a transaction, we capture the mobile wallet number, transaction reference ID and amount to reconcile your account balance. We do not store full bank account numbers, full debit or credit card numbers, or mobile banking PINs.

All payment-related data in transit is protected by SSL/TLS encryption. Transaction records are retained for a minimum of five years to comply with financial-record-keeping obligations. Access to payment data is restricted to authorised do222 personnel and the relevant payment processor only.

Data Retention

do222 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your membership plus a minimum post-closure period of five years; KYC documents are retained for a minimum of five years from account closure; transaction records are retained for a minimum of five years from the date of the transaction; and marketing data is retained until you withdraw consent or unsubscribe.

When retention periods expire, do222 will securely delete or anonymise your personal data so that it can no longer be linked to your identity. Where deletion is not immediately practicable for technical reasons, your data will be isolated and protected from further processing until deletion can be completed.

Cookies & Tracking Technologies

do222 uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences and to analyse how users interact with our site. A cookie is a small text file placed on your device by our web server. You may control cookie behaviour through your browser settings, though disabling certain cookies may affect platform functionality.

Types of Cookies We Use

• Essential cookies — required for basic platform operation, login session management and security functions. Cannot be disabled without breaking core features.
• Analytical cookies — collect anonymised usage statistics to help us understand which features are most valuable and where the platform can be improved for Bangladeshi users.
• Preference cookies — remember your language choice, display preferences and notification settings so you do not have to re-enter them on each visit.

You may opt out of analytical cookies at any time by adjusting your browser settings or by contacting our support team. Essential cookies cannot be disabled as they are necessary for the secure operation of your do222 account.

Your Rights

As a user of the do222 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected] with your full name, registered email address and a description of your request. We will respond within 30 calendar days.

• Right of access — request a copy of all personal data do222 holds about you
• Right to rectification — request correction of inaccurate or incomplete data in your account
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to restriction — request that we limit the processing of your data in certain circumstances, for example while a rectification request is being assessed
• Right to data portability — request a structured, machine-readable copy of data you have provided to do222, where technically feasible
• Right to object — object to processing based on legitimate interests, including profiling for direct marketing purposes

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawal of consent will not affect your ability to use the do222 platform for activities that do not require consent as a legal basis.

Data Security

do222 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls restricting internal staff access to personal data, regular security audits and penetration testing of our platform infrastructure, and multi-factor authentication requirements for staff accounts with access to user data.

While do222 takes all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable law and within required timeframes.

Third-Party Links

The do222 platform may contain references to third-party payment services (such as bKash, Nagad and Rocket) and game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt and Spribe). These third parties operate independently and have their own privacy policies. do222 is not responsible for the privacy practices of these third parties and encourages you to review their individual policies before sharing personal data with them directly.

Children's Privacy & Age Restriction

do222 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect, process or retain personal data from any person under the age of 21. If you are under 21 years of age, you must not create an account, deposit funds or participate in any betting or gaming activity on do222.

If do222 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data from our systems. Parents or guardians who believe their child has accessed the platform should contact us immediately at [email protected].

Changes to This Privacy Policy

do222 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of the do222 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we are protecting your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way do222 handles your personal data, please do not hesitate to get in touch with our dedicated privacy and support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected]